Lifecycle Services
We work together with our customers to ensure they can get the best out of Ceepos at all times. We offer all the essential services for our product’s whole lifecycle as well as additional services and consulting regarding payment solutions.
If you are interested in our services or have anything to ask, please contact our sales team in sales@cpu.fi.
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We carry out our deployment projects in cooperation with our clients. Large deployment projects are overseen by our experienced project manager to ensure the project stays on schedule.
Our skilled professionals provide the software installation and required testing services as well as the essential end-user training.
Our payment solutions are available also as SaaS. We also supply all the hardware required for our solutions.
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Our Helpdesk serves in all your in-service support needs via phone, email or remote service connection. Customer satisfaction is our top priority.
Find out more about our Helpdesk in here.In addition to our Helpdesk services, we provide comprehensive Ceepos user training both remotely and on site – feel free to choose the training method best suited to your circumstances.
Similarly, we are happy to help whenever installation services are needed for our solutions. For instance, we can provide the installations required when updating your hardware, one thing less for your own ICT staff to worry about.
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In case our off-the-shelf Ceepos solutions do not fit all your requirements, we provide modification and customization options. You can trust that our skilled experts “speak your language”, so that the modifications truly meet your needs.
Do you have a novel and innovative feature in mind to be included in your payment solution? Feel free to contact our expert and book a meeting, so we can discuss it further.
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All modern organizations rely on a high number of information systems and many of those systems collect or process payments.
Through almost 30 years of experience we have gained vast experience of the payment infrastructure in public sector and developed our product to support and further develop the existing structures.
We offer ready made API’s to make integrating to Ceepos easy and effective.
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We want to ensure our customers fully benefit the Ceepos solutions they are paying for. In larger organizations when the complexity of the Ceepos environment and the volume of transactions keep growing, the demands of maintaining and developing the environment to answer the constantly changing needs may start to require more resources than the customer has to spare.
For those challenges we provide our own service manager who can take the responsibility of monitoring the environment and suggesting improvements according to her observations.
Our service manager has gained vast experience in our customer support team and she knows the individual characteristics of each customer environment.
The service manager service can be tailored according to each customer’s wishes. It can be made to contain only regular monitoring or both monitoring and development measures.
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We recognise the importance of equal accessibility to public services regardless of physical of cognitive abilities of the person.
People may face challenges with accessibility for several different reasons. For instance, using public services online may be complicated for people with physical disabilities that affect their use of digital devices.
On the other hand, non-native speakers or people with cognitive disabilities may find texts on the website difficult to comprehend.
Since 2019 Finnish law and European Accessibility Act have obliged all bodies governed by law in Finland to comply with the WCAG criteria levels A and AA.
We help our customers to analyze their website’s accessibility level and fill the legal requirements.
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We are happy to share our expertise and help you to decide how our payment solutions can most benefit your organisation.
Through almost 30 years of experience we have gained vast experience of the best payment practises in public sector, an insight difficult to find elsewhere.
We can help you to achieve your goals concerning point-of-sale, e-commerce and mobile payment solutions and their integrations.
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Ceepos Packages
We offer ready-made packages that have been designed based on 30 years of experiences and knowledge of our customers most critical needs.
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